Removal Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Brompton provides removal and related services within the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we carry out for you, whether the work is completed in a single visit or over multiple dates.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the individual, business, organisation or other party who requests and purchases services from Removal Van Brompton.

Services means any removal, collection, delivery, packing, loading, unloading, storage support, man and van, or related services provided by Removal Van Brompton.

Vehicle means any van or other vehicle used by Removal Van Brompton to carry out the Services.

Goods means the items, belongings, furniture, equipment or materials that the Client asks Removal Van Brompton to handle, transport or otherwise deal with during the provision of the Services.

Contract means the agreement between the Client and Removal Van Brompton incorporating these Terms and Conditions and any written quotation or written confirmation issued by Removal Van Brompton.

2. Scope of Services

Removal Van Brompton provides man and van and removal services for domestic, office and light commercial clients. Services may include loading, unloading, transportation, limited packing assistance, and related removal support within Brompton and surrounding areas, and throughout the United Kingdom where agreed in advance.

The exact scope of the Services will be as described in our written quotation or booking confirmation, including the collection address, delivery address, date, time window, number of staff, and size or type of Vehicle. Any Services not explicitly listed in the quotation or booking confirmation will be treated as additional services and may incur extra charges.

3. Booking Process

3.1 Requests for quotations can be made by the Client through our website, in writing, or through other approved communication channels. Quotations will be based on the information provided by the Client, including but not limited to property access details, floor level, presence of lifts, parking availability, type and quantity of Goods, and any special handling requirements.

3.2 All quotations are given on the assumption that the information supplied by the Client is complete and accurate. If upon arrival the actual work differs substantially from the information provided, Removal Van Brompton reserves the right to amend the quotation or refuse to carry out some or all of the Services.

3.3 A booking is not confirmed until Removal Van Brompton has issued written confirmation and, where required, the Client has paid any deposit or booking fee specified in the quotation or confirmation. Provisional bookings or indicative quotes do not create a binding Contract.

3.4 The Client is responsible for checking the booking details carefully. Any errors relating to addresses, dates, time windows or service requirements must be notified promptly. Changes may be subject to availability and may result in revised charges.

4. Access, Parking and Client Obligations

4.1 The Client must ensure that there is suitable access for the Vehicle at both collection and delivery locations, including safe and legal parking, and that any required permits, visitor passes or authorisations are arranged in advance or will be available on arrival.

4.2 The Client is responsible for any parking charges, congestion charges, tolls, low emission zone charges, and similar costs reasonably incurred in providing the Services. These costs may be added to the final invoice if not already included in the quotation.

4.3 The Client must ensure that the Goods are properly packed and ready for loading unless packing assistance has been expressly agreed as part of the Services. Fragile or high-value items should be appropriately protected and clearly labelled.

4.4 The Client must not request the transport of any Goods that are prohibited or restricted, including but not limited to hazardous materials, illegal items, weapons, explosives, flammable substances, live animals or plants, or perishable goods that require special conditions not agreed in advance.

5. Payments and Charges

5.1 Charges will be as set out in the quotation or booking confirmation. Unless specified otherwise, charges may be based on an hourly rate, a fixed price, or a combination of both, together with any additional agreed costs.

5.2 Removal Van Brompton may require a deposit or full advance payment to secure a booking. The required amount and due date for any deposit will be stated in the quotation or booking confirmation. Deposits are normally non-refundable except as provided in the cancellation policy in these Terms and Conditions.

5.3 Any balance of payment that is not taken in advance is normally due on completion of the Services on the day, unless otherwise agreed in writing prior to the booking date. Payment must be made using an accepted payment method as stated in the quotation or confirmation.

5.4 If payment is not made when due, Removal Van Brompton reserves the right to charge interest on the overdue amount at the statutory rate, and to recover reasonable costs of debt collection. In the case of non-payment, Removal Van Brompton also reserves the right to suspend further services until outstanding amounts have been settled.

5.5 Additional charges may apply where the Services take longer than anticipated due to circumstances outside our reasonable control, such as delays in gaining access, waiting for keys, restricted parking that increases walking distance, or unexpected difficulty in moving particular items. Any such additional time may be charged at the agreed hourly rate or a reasonable equivalent.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by providing notice in writing or through an approved communication method. Any cancellation is effective only when it has been acknowledged by Removal Van Brompton.

6.2 If the Client cancels more than a specified period before the scheduled start time of the Services, any deposit refund will be handled in accordance with the terms set out in the quotation or booking confirmation. Where no specific period is stated, Cancellation more than 7 days before the service date will normally entitle the Client to a refund of any deposit paid, less any reasonable administrative costs.

6.3 If the Client cancels within 7 days of the service date, Removal Van Brompton reserves the right to retain all or part of the deposit or to charge a cancellation fee up to a reasonable proportion of the total quoted charges, reflecting the likelihood of being unable to rebook the slot.

6.4 If the Client cancels on the day of the booking or after the Vehicle and staff have been dispatched, Removal Van Brompton may charge up to 100 percent of the quoted charges to cover lost time and costs incurred.

6.5 If Removal Van Brompton needs to cancel or significantly amend the booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, accident, or other events, it will notify the Client as soon as reasonably possible and will seek to offer an alternative time or date. If no suitable alternative can be agreed, the Client will be entitled to a refund of any payment already made for the affected Services, which will be the full extent of Removal Van Brompton's liability in such circumstances.

7. Client Responsibilities for Goods

7.1 The Client is responsible for ensuring that all Goods intended for removal are clearly identified and are present at the collection address when the Services commence. Removal Van Brompton is not liable for any Goods left behind unless these were specifically listed and expressly agreed in writing.

7.2 The Client should ensure that any fragile, delicate, or unusually valuable items are appropriately packed and, where necessary, separately insured by the Client. The Client should also inform Removal Van Brompton in advance of any items requiring special handling, dismantling or protective materials.

7.3 The Client must take reasonable steps to protect flooring, walls and fixtures at both collection and delivery premises. While Removal Van Brompton will act with reasonable care, it is not responsible for wear and tear or minor cosmetic damage arising from normal removal activities where adequate access has not been provided.

8. Limitations of Liability

8.1 Removal Van Brompton will exercise reasonable care and skill in providing the Services. However, its liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to the limitations set out in this clause.

8.2 Removal Van Brompton will not be liable for any loss or damage resulting from defective or inadequate packing carried out by the Client or by a third party engaged by the Client. It will not be liable for loss or damage to Goods where such loss or damage is caused by inherent defects, natural deterioration, or pre-existing damage.

8.3 Removal Van Brompton is not liable for any consequential or indirect loss, including loss of profit, loss of use, loss of opportunity, or emotional distress arising from delay, damage or loss of Goods, except where such liability cannot be lawfully excluded.

8.4 Any claim for loss or damage must be notified to Removal Van Brompton in writing as soon as reasonably practicable, and in any event within seven days of completion of the Services, or within seven days of the date when the Client became aware of the alleged loss or damage, whichever is earlier. Failure to notify within this period may affect our ability to investigate and may limit or invalidate any claim.

8.5 Where Removal Van Brompton agrees that it is liable for loss or damage to Goods, its total liability shall not exceed a reasonable market value of the affected items, taking into account age, condition and fair wear and tear, and shall not exceed any overall cap stated in the quotation or booking confirmation, except where such limitation is contrary to law.

9. Waste Regulations and Prohibited Items

9.1 Removal Van Brompton operates in accordance with applicable UK waste regulations. The company is not a general waste carrier and does not remove or dispose of household refuse, builder's rubble, hazardous waste, or other controlled waste unless this has been expressly agreed and is within the scope of our licences and registrations.

9.2 The Client must not present for removal any items classified as hazardous or controlled waste, including but not limited to chemicals, paint, solvents, asbestos, gas cylinders, fuel, medical waste, or electrical items requiring specialist disposal, unless Removal Van Brompton has specifically agreed in writing to handle such items and is legally authorised to do so.

9.3 If prohibited waste or unsafe items are discovered during the provision of the Services, Removal Van Brompton may refuse to handle them, may suspend the Services, or may remove them only where lawful, safe, and where appropriate fees have been agreed. Any costs, fines, penalties or claims arising from the Client's failure to comply with waste regulations will be the responsibility of the Client.

10. Insurance

10.1 Removal Van Brompton maintains appropriate insurance cover for its operations, including public liability. Details of cover can be provided upon reasonable request.

10.2 The Client is encouraged to arrange additional insurance if required, especially for high-value items or where the value of the Goods exceeds any stated limitation of liability. Any such insurance remains the responsibility of the Client.

11. Delays and Events Beyond Our Control

11.1 Removal Van Brompton will use reasonable endeavours to adhere to any agreed dates and time windows for the Services, but timings are approximate and not guaranteed. The Client acknowledges that delays can occur due to traffic, weather, road closures, access issues or other factors beyond our control.

11.2 Removal Van Brompton shall not be liable for any delay or failure to perform its obligations where the delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, adverse weather, accidents, breakdowns, strikes, road incidents, or public authority restrictions.

12. Complaints

12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible so that immediate steps can be taken to address concerns.

12.2 If the issue cannot be resolved on the day, the Client should submit a written complaint as soon as reasonably practicable, providing full details and any supporting evidence. Removal Van Brompton will investigate the complaint and respond within a reasonable timeframe.

13. Data Protection

13.1 Removal Van Brompton collects and processes personal data to arrange and provide the Services, manage bookings, process payments, handle complaints and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.

13.2 Personal data may be shared with staff, subcontractors or professional advisers where necessary to deliver the Services or manage the business, but will not be sold or disclosed to unrelated third parties except where required by law or with the consent of the Client.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising from or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that Removal Van Brompton reserves the right to bring proceedings in any other court of competent jurisdiction if necessary to protect its rights or enforce any judgment.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by Removal Van Brompton to exercise any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and Removal Van Brompton in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.

15.4 Removal Van Brompton may amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force on the date the booking is confirmed, unless a change is required by law or regulation.