Terms and Conditions for Removal Van Brompton
These Terms and Conditions set out the basis on which Removal Van Brompton provides moving, transport, loading, unloading, and related services to residential and commercial customers. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. They are intended to create a clear understanding of what is included, what is excluded, and how we manage payment, cancellations, liability, and waste-related requirements under UK law.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Removal Van Brompton. References to “you” and “your” mean the customer, account holder, or person instructing us to carry out the service. These terms apply to standard removals, item transport, man-and-van work, loading assistance, unloading assistance, and any associated labour agreed in advance. Any special instructions, written quotations, or site-specific conditions should be read together with these terms, and if there is any conflict, the written service agreement or quotation will apply only to the extent stated there.
We may update these terms from time to time to reflect changes in operational practices, insurance requirements, or UK legal obligations. The version that applies to your booking is the version in force at the time your booking is confirmed, unless a later written agreement is made. By continuing with the booking process, you confirm that you have the authority to accept these terms on behalf of yourself, your household, your business, or any other party for whom you are arranging the service.
Booking process begins when you provide us with the details needed to assess the work, including the collection and delivery addresses, access conditions, inventory, preferred date, and any special handling requirements. We may provide an estimate based on the information supplied, but this is not a final price unless expressly confirmed as fixed in writing. You must ensure that all information given during the booking stage is accurate and complete. Any omission or inaccuracy may result in changes to the price, timing, vehicle size, crew requirements, or suitability of the service.
Bookings are not secured until we confirm acceptance, availability, and, where required, receipt of any deposit or advance payment. We reserve the right to decline or cancel a booking where the requested work falls outside our operational capability, where access is unsafe, where the load is unlawful or unreasonable, or where the customer has previously breached these terms. If you request a change after booking, including a revised moving date, altered inventory, additional labour, or a different address, we will use reasonable efforts to accommodate it, but such changes are subject to availability and may affect the price.
It is your responsibility to ensure that access to the property is available at the scheduled time and that any required permissions, parking considerations, lifts, permits, or building arrangements have been made in advance. We are not liable for delays caused by inaccurate instructions, restricted access, traffic congestion, weather, third-party interference, or failure to prepare the premises. Where the work requires a time slot, arrival times are estimates only unless expressly agreed as a guaranteed appointment. We will always try to perform the service within a reasonable period, but operational conditions may affect punctuality.
Payments must be made in the manner and by the date agreed at booking or stated on the invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the service. For larger or scheduled jobs, we may require a deposit, partial prepayment, or card verification before the date of the move. Prices may be quoted on an hourly, fixed, or itemised basis depending on the scope of work, the number of crew members, the vehicle size, and the distance involved. Additional charges may apply if the job exceeds the agreed time, involves extra stops, requires waiting time, or includes work not originally disclosed.
All quoted prices are exclusive of any additional fees clearly described at the time of booking, unless stated otherwise. These may include charges for congestion delays, parking fines caused by unavailable or unsuitable parking arrangements, access issues, bulky or heavy items requiring extra handling, dismantling and reassembly, or disposal of permitted waste. If a deposit is taken, it is usually non-refundable except where we cancel without cause or where mandatory consumer law provides otherwise. Late payments may result in interest, administrative charges, or suspension of future services to the extent permitted by law.
You must ensure that payment methods used are valid and that you have sufficient authority to complete the transaction. If a card payment is declined or reversed after the service has been provided, you remain responsible for settling the outstanding balance. Where a quotation is based on a limited inventory or estimated time, the final charge may differ if the actual work takes longer or requires more resources than planned. We will normally explain any material change before additional work is carried out, except where urgent action is needed to prevent damage or safety issues.
Cancellations and rescheduling are accepted subject to the notice period and any costs already incurred. If you need to cancel or move the booking, you should notify us as soon as possible. Where reasonable notice is given, we may offer an alternative date or, in some cases, refund part of any advance payment after deducting genuine losses, third-party charges, and administrative costs. If you cancel at short notice, fail to be present, or are not ready for the job to begin, you may be charged a cancellation fee or the full minimum call-out charge where this has been disclosed in advance.
We may cancel or postpone a booking if circumstances beyond our control make it unsafe, unlawful, or impractical to proceed. These circumstances may include severe weather, vehicle breakdown, industrial action, road closures, building restrictions, staff illness, or any event amounting to force majeure. If we cancel for a reason within our control, we will either rearrange the service or refund payments made for the cancelled portion, subject to any work already completed. We are not responsible for losses arising from cancellation or delay caused by events outside our reasonable control, provided we have taken reasonable steps to minimise disruption.
Liability is limited to what is fair and lawful under UK consumer and contract principles. We will use reasonable skill and care in carrying out the service, and we carry appropriate insurance for the activities we undertake. However, we are not responsible for pre-existing damage, concealed defects, items that are already loose or unstable, or damage caused by inadequate packing, poor securing, or unsuitable containers provided by you. Fragile, high-value, sentimental, or specialist items should be declared in advance so that we can assess whether special handling is required. If such items are not declared, our liability may be limited to the extent permitted by law.
Waste regulations apply whenever items are removed for disposal, recycling, or transfer to a licensed facility. We will only collect waste, rubbish, or unwanted items where this has been agreed in advance and where the material can be handled lawfully and safely. You must accurately describe any waste to be removed, including whether it contains electricals, furniture, metal, cardboard, garden material, liquids, sharp objects, confidential papers, or anything that may require special treatment. We reserve the right to refuse any item that is hazardous, illegal, contaminated, or otherwise unsuitable for transport or disposal under applicable regulations.
Where we collect waste on your behalf, you confirm that you are legally entitled to arrange its removal and that it does not include prohibited substances or controlled materials unless specifically agreed in writing and handled in compliance with the law. We may ask you to separate waste streams before collection so that reusable, recyclable, and non-recyclable materials can be processed correctly. If you provide incorrect information about the nature of waste, or if the load contains items that were not disclosed, you may be responsible for any additional charges, penalties, cleaning costs, or disposal expenses arising from that error. We may also refuse completion of the waste element of the service if compliance cannot be assured.
Any materials left behind after a removal should be clearly identified if you want them treated as waste. Otherwise, we may reasonably assume they are not intended for disposal. We are not obliged to search through bags, boxes, or mixed loads to identify items not listed at booking. For legal and environmental reasons, we may issue confirmation of disposal or collection records where appropriate, but only when the relevant information has been provided and the disposal has been arranged in a lawful manner. You acknowledge that environmental and waste duties remain shared between the customer and the service provider according to the facts of each job and the information supplied.
Customer responsibilities include ensuring the property is ready for loading or unloading, that all items are packed appropriately, and that pathways, entrances, and parking arrangements are usable on the day. You must protect floors, walls, ceilings, fixtures, and surfaces that are especially delicate if additional protection is needed and this has not been arranged with us. If you ask us to move items through narrow spaces, stairs, lofts, or restricted access points, you accept the increased risk associated with such work, unless damage is caused by our negligence. You should also notify us of any health and safety concerns, security procedures, or building rules before the service starts.
Where our team is required to dismantle or reassemble furniture, disconnect or reconnect appliances, or move items containing batteries or other components, you must ensure this is permitted and safe. We do not undertake electrical, gas, or plumbing work unless separately agreed and lawfully permitted. Any items that are wet, leaking, contaminated, or structurally unsound should be disclosed before handling. If we believe an item is unsafe to move, we may refuse to handle it or may continue only at your risk and after you confirm instructions in writing or by recorded acceptance.
Claims, complaints, and dispute handling should be raised as soon as reasonably possible after the issue is identified. If you believe damage or loss has occurred, you must notify us promptly and provide sufficient detail to allow us to investigate. We may request photographs, item descriptions, proof of value, repair estimates, or other relevant evidence. We are not responsible for indirect or consequential losses, including missed appointments, business interruption, loss of profit, or emotional distress, except where such exclusion is not allowed by law. Any compensation will be assessed fairly in light of the actual loss and the applicable limits of liability.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded under English law. If any part of these Terms and Conditions is found unenforceable, the remainder will continue in effect. The failure to enforce any right or remedy at any time does not mean that right or remedy is waived. These terms are intended to operate alongside your statutory rights, including rights available under consumer protection law, and nothing in them reduces those rights where they apply.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute unless mandatory consumer law gives you the right to bring proceedings elsewhere. If you are contracting as a consumer, your statutory protections remain in force, and these terms should be interpreted consistently with those protections. If you are contracting on behalf of a business, you confirm that you have authority to bind that business to the agreement.
By proceeding with a booking for Removal Van Brompton, you confirm that you have read, understood, and agreed to these terms in full. This document is designed to provide a clear legal framework for our removal van services, support reliable planning, and ensure that both parties understand their obligations before work begins. If you require any term to be varied, it must be agreed in writing before the service starts. Otherwise, the standard conditions set out here will apply to every booking, quote, and completed service.